Refund policy
Returns & Refund Policy
At VYBE Studio, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unworn, unused, and unwashed
- Have all original tags attached
- Be in its original packaging
- Include proof of purchase or order confirmation
To start a return, please contact us at: vybestudio.au@gmail.com
Our team will guide you through the return process and provide the appropriate return instructions once your request has been reviewed.
Please note: Returns sent without first requesting a return may not be accepted.
For any return or refund enquiries, please contact us at vybestudio.au@gmail.com.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll work quickly to resolve the issue.
Contact: vybestudio.au@gmail.com
Exchanges
If you would like to exchange an item for a different size or style, the fastest way is to return the original item and place a new order once your return has been approved.
Non-Returnable Items
We do not accept returns for:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
If you’re unsure whether your item is eligible for return, please contact us before sending it back.
Change of Mind Returns
We accept change-of-mind returns within the 30-day return window, provided the item is returned in original condition with tags attached.
Customers are responsible for return shipping costs for change-of-mind purchases unless otherwise required under Australian Consumer Law.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Australian Consumer Law
This policy operates alongside your rights under the Australian Consumer Law. Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws.